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Written return and refund policy

For all returns and exchanges, the process starts here!
Our goal is to ensure that you are completely satisfied with the items.
You order and your experience with MARCORD
Depending on the reason for the return and the condition of the product,
There may be several options available to you.

* Please note that ALL items must have their original labeling with their warranty. changes must be reported within 7 days after delivery
To begin processing any type of return, please contact our Customer Service team and provide your name, order number, and reason for returning the product.
Please note that all returns must have a Return Authorization Number (RA#). You can request an RA# by completing this form (on the left or below). When we receive your request, if your return is approved, we will issue an RA # via email.
Once we have received the product and our warehouse has processed the return, the store credit will be credited to your account. Please note that we cannot accept returns that have been left by a customer at any of our warehouses.
ALL RETURNS MUST BE SENT TO THE ADDRESS WE WILL PROVIDE TO YOU
POLICY

• ALL RETURNS MUST HAVE A RA # (return authorization number) CLEARLY WRITTEN ON THE OUTSIDE OF THE BOX
• Any returns or exchanges that appear without an RA # cannot be entered into our system and therefore are not processed.
• You will be responsible for paying postage for any returns or exchanges.
You will have 7 days from delivery of your package to file a return claim with customer service.
If the item was purchased at an event, exhibition, pop-up store or any other special event, we do not accept returns or exchanges for these items.
Refunds for store credit only.
If a product you receive is damaged during shipping, or is not what you ordered, we can send you a replacement.
We cannot ship the replacement item until our warehouse receives the returned item.
If you wish to return an item for any reason other than poorly packaged or defective products, we can issue store credit in the form of an e-gift card that you can use toward a future purchase. Store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. Store credit gift cards do not expire and can be used with a discount code. We cannot issue credit until our customer service has received the return.

*Additional limitations may apply.